:root{--ground:#EDEFF2;--surface:#FFFFFF;--surface-2:#F7F8FA;--surface-3:#F0F2F5;--border:#E2E6EC;--border-strong:#D2D7DF;--ink:#1B1F24;--muted:#646B75;--faint:#98A0AB;--accent:#0E7C7B;--accent-ink:#0A5E5D;--accent-wash:#E1F0EF;--open:#2C6ECB;--open-wash:#E7EEF9;--awaiting:#B9770E;--awaiting-wash:#FBF0DC;--resolved:#1F9254;--resolved-wash:#E4F2E9;--unassigned:#6B7280;--unassigned-wash:#EDEFF2;--breach:#D0453B;--c-email:#4B5563;--c-instagram:#C13584;--c-whatsapp:#1FA855;--c-phone:#0E7C7B;--mono:ui-monospace,"SF Mono",SFMono-Regular,Menlo,Consolas,monospace;--ui:system-ui,-apple-system,"Segoe UI",Roboto,Helvetica,Arial,sans-serif}*{box-sizing:border-box}html,body,#ag-cs-root{height:100%}body{margin:0;background:var(--ground);color:var(--ink);font-family:var(--ui);font-size:13px;line-height:1.45;-webkit-font-smoothing:antialiased}button{font-family:inherit}.work{display:grid;grid-template-columns:322px minmax(0,1fr) 300px;height:100vh;min-height:0}.pane{min-height:0;overflow:auto}.pane.queue{border-right:1px solid var(--border);background:var(--surface-2)}.pane.detail{background:var(--surface-3);display:flex;flex-direction:column}.pane.context{border-left:1px solid var(--border);background:var(--surface-2)}.banner{margin:12px;padding:10px 12px;border-radius:9px;font-size:12.5px}.banner.error{background:#fbe7e5;border:1px solid #D0453B33;color:#8a2c25}.empty{padding:28px 16px;color:var(--muted);text-align:center;font-size:12.5px}.queue-head{position:sticky;top:0;background:var(--surface-2);padding:12px 14px 8px;border-bottom:1px solid var(--border);z-index:2}.queue-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:9px}.queue-title h2{margin:0;font-size:14px;font-weight:650}.views{display:flex;flex-wrap:wrap;gap:5px}.view{border:1px solid transparent;background:var(--surface-3);color:var(--muted);border-radius:999px;padding:4px 10px;font-size:12px;cursor:pointer}.view.active{background:var(--accent-wash);color:var(--accent-ink);border-color:#0e7c7b33;font-weight:600}.caselist{padding:6px}.case-row{display:grid;grid-template-columns:22px 1fr auto;gap:9px;padding:10px;border-radius:9px;cursor:pointer;border:1px solid transparent;align-items:start;text-align:left;width:100%;background:none}.case-row:hover{background:var(--surface)}.case-row.active{background:var(--surface);border-color:var(--border)}.chan{width:22px;height:22px;border-radius:6px;display:grid;place-items:center;color:#fff;margin-top:1px;font-size:11px;font-weight:700}.chan.email{background:var(--c-email)}.chan.instagram{background:var(--c-instagram)}.chan.whatsapp{background:var(--c-whatsapp)}.chan.phone{background:var(--c-phone)}.case-main{min-width:0}.cust{font-weight:620;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.subj{color:var(--muted);font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:1px}.case-meta{display:flex;gap:8px;margin-top:6px;font-size:11.5px;color:var(--faint)}.ordref{font-family:var(--mono);font-size:11px;color:var(--muted)}.pill{font-size:10.5px;font-weight:650;letter-spacing:.3px;text-transform:uppercase;padding:2px 7px;border-radius:999px;white-space:nowrap;display:inline-flex;align-items:center;gap:5px}.pill.open{background:var(--open-wash);color:#1b4e9b}.pill.awaiting{background:var(--awaiting-wash);color:#8a5709}.pill.resolved{background:var(--resolved-wash);color:#166b3c}.pill.unassigned{background:var(--unassigned-wash);color:#4b515b}.pill .dot{width:6px;height:6px;border-radius:50%;background:currentColor}.case-head{background:var(--surface);border-bottom:1px solid var(--border);padding:16px 20px}.ch-top{display:flex;align-items:flex-start;gap:12px}.ch-top h1{margin:0;font-size:18px;font-weight:680;letter-spacing:-.2px}.ch-top .sub{color:var(--muted);margin-top:3px;font-size:12.5px}.ch-top .sub .ord{font-family:var(--mono);font-size:11.5px;color:var(--accent-ink)}.ch-actions{margin-left:auto;display:flex;gap:7px;align-items:center}.btn{border:1px solid var(--border-strong);background:var(--surface);color:var(--ink);height:30px;border-radius:8px;padding:0 12px;font-size:12.5px;font-weight:550;cursor:pointer}.btn:hover{background:var(--surface-2)}.btn:disabled{opacity:.5;cursor:default}.btn.primary{background:var(--accent);border-color:var(--accent-ink);color:#fff}.btn.primary:hover{background:var(--accent-ink)}.sel{height:30px;border-radius:8px;border:1px solid var(--border-strong);background:var(--surface);padding:0 8px;font-size:12.5px;color:var(--ink)}.timeline{padding:18px 20px;display:flex;flex-direction:column;gap:14px;flex:1;overflow:auto}.msg{display:flex;gap:11px}.mav{width:30px;height:30px;border-radius:50%;flex:none;display:grid;place-items:center;font-size:11px;font-weight:600;color:#fff}.mav.contact{background:#7a5af0}.mav.staff{background:var(--accent)}.mav.system{background:#c6ccd5;color:#3a4150}.bubble{flex:1;min-width:0;background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:11px 13px}.msg.out .bubble{background:var(--accent-wash);border-color:#0e7c7b26}.bubble .bh{display:flex;align-items:center;gap:8px;margin-bottom:5px;font-size:12px}.bubble .bh b{font-weight:650}.bubble .bh .t{color:var(--faint);font-size:11px;margin-left:auto;font-variant-numeric:tabular-nums}.bubble p{margin:0;font-size:12.8px;color:#2b2f35;white-space:pre-wrap}.sysline{display:flex;gap:11px;align-items:center;font-size:12.3px;color:var(--muted)}.sysline .mav{width:24px;height:24px}.composer{background:var(--surface);border-top:1px solid var(--border);padding:11px 20px 14px}.comp-tabs{display:flex;gap:4px;margin-bottom:9px}.ctab{font-size:12px;font-weight:600;color:var(--muted);padding:5px 11px;border-radius:7px;cursor:pointer;border:1px solid transparent;background:none}.ctab.active{background:var(--accent-wash);color:var(--accent-ink)}.ctab.note.active{background:#fff9e6;color:#8a5709}.comp-box{border:1px solid var(--border-strong);border-radius:10px;background:var(--surface-2);padding:10px 12px}.comp-box textarea{width:100%;border:0;background:transparent;resize:vertical;min-height:52px;font-family:var(--ui);font-size:13px;color:var(--ink);outline:none}.comp-foot{display:flex;align-items:center;gap:9px;margin-top:7px}.comp-foot .spacer{flex:1}.card{border-bottom:1px solid var(--border);padding:14px 16px}.card h3{margin:0 0 10px;font-size:11px;text-transform:uppercase;letter-spacing:.6px;color:var(--faint);font-weight:700}.kv{display:flex;justify-content:space-between;gap:10px;padding:4px 0;font-size:12.5px}.kv .k{color:var(--muted)}.kv .v{font-weight:600;text-align:right}.kv .v.mono{font-family:var(--mono);font-size:11.5px}.hint{font-size:11.5px;color:var(--faint);font-style:italic;margin-top:8px}@media (max-width:1080px){.work{grid-template-columns:280px minmax(0,1fr)}.pane.context{display:none}}@media (prefers-reduced-motion:reduce){*{transition:none!important}}