Last updated: 29 January 2026
At Assassin Goods Ltd, we want you to buy with confidence and clearly understand how returns and refunds work. This policy explains your statutory rights under UK law and our additional voluntary returns offers.
Please inspect your order on delivery and report any damage or missing items within 48 hours.
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations.
Under UK law, you have the right to:
Where goods are returned under statutory cancellation rights, you are responsible for return shipping costs unless the item is faulty.
Standard statutory returns allow inspection of goods only. They do not permit extended use beyond what is reasonably necessary to assess the product.
All customers must inspect their order immediately upon delivery.
Any of the following must be reported to us within 48 hours of delivery:
Reports made after 48 hours will be assessed on the basis that the product was delivered in good condition, and any damage is presumed to have occurred after delivery, unless the issue relates to a fault covered under the Consumer Rights Act.
For products not covered by the 45-Day Home Trial, the following standard returns apply:
If you change your mind, you may return your item within 28 days of receiving it, provided that:
If these conditions are met, we will issue a refund excluding original delivery charges and any applicable repackaging costs.
⚠️ Items returned in a condition unsuitable for resale may be subject to a repackaging fee of £3–£60, depending on size, weight, and condition.
Once your return is received and inspected:
If a delivery is refused or returned to us due to incorrect or incomplete address details:
We offer a 45-Day Home Trial exclusively for the Stealth Adjustable Dumbbells 41.5kg.
No other products sold by Assassin Goods Ltd are eligible for the 45-Day Home Trial unless explicitly stated on the relevant product page.
The Home Trial allows customers to assess whether the dumbbells suit their needs in a personal home environment, subject to the conditions below.
The 45-day trial period begins on the date of delivery, as confirmed by courier tracking.
To qualify for a return under the 45-Day Home Trial, all of the following must apply:
The Home Trial is not a rental service. Excessive use, misuse, or damage may result in deductions or refusal of refund.
All returns under the 45-Day Home Trial are subject to inspection using the following criteria:
Refunds are issued based on the condition of the returned item following inspection:
Approved refunds are issued to the original payment method within 14 days of inspection approval.
Before returning any item, you must contact us using the contact form at the bottom of this page and include:
We will review your request and provide return instructions where applicable.
Returns sent without prior authorisation may be refused.
Assassin Goods Ltd is not responsible for items lost or damaged during return transit.
If an item develops a genuine fault, please contact us as soon as the fault becomes apparent using the contact form.
If the item is confirmed to be faulty, we will offer a repair, replacement, or refund in line with UK consumer law. Faulty goods are assessed separately from the 45-Day Home Trial condition standards.
All products other than the Stealth Adjustable Dumbbells 41.5kg are covered only by standard statutory and site-wide return terms.
They are not eligible for the 45-Day Home Trial unless explicitly stated on the relevant product page.
Extended use of non-trial products beyond what is reasonably necessary for inspection is not permitted.
Please follow these steps to ensure your return is processed without delay:
Returns sent without prior contact or approval may be delayed or refused.
Assassin Goods Ltd
Unit 3A Myers Lane Business Park
Penrith, Cumbria
CA11 9DP
United Kingdom
For all returns, refunds, or related enquiries, please use the contact form at the bottom of this page.
Download Returns Form
Please print, complete, and include this form inside your return parcel:
