Document Shipping Policy

SHIPPING POLICY.

At Assassin Goods Ltd, we aim to ship your order as quickly and smoothly as possible. Here's what to expect when ordering from us — processing times, options, costs, and what happens if something goes wrong.

§ 01

ORDER PROCESSING

All orders are processed within 1–3 working days (excluding weekends and UK public holidays) after payment has been received.

Orders placed on weekends or holidays will begin processing on the next working day. If there is a delay beyond this timeframe, we will contact you.

§ 02

SHIPPING OPTIONS & ESTIMATED DELIVERY TIMES

We work with a range of carriers depending on the size, weight, and destination of your order.

United Kingdom & Northern Ireland

We ship across England, Scotland, Wales, and Northern Ireland.

  • Standard shipping: 3–7 working days (shipping options and carrier depend on size and weight)
  • Free shipping: all orders currently ship free to UK and Northern Ireland addresses

Express, Saturday & timed delivery

Express delivery is available — the quote is shown at checkout alongside the standard option.

Saturday and timed-delivery slots are available on most items — please contact us via the form on our contact page for a quote before ordering.

European Union & international

If you are outside the UK and Northern Ireland, please contact us via the form on our contact page for a tailored shipping quote and estimated delivery time, as these vary by destination and size.

§ 03

SHIPPING COSTS

Where additional charges apply (express delivery, Saturday or timed slots, international destinations), they are calculated at checkout based on your location and the size/weight of your order. You will see all applicable shipping charges before you complete your purchase.

Large or heavy items may require pallet shipping or special handling. In these cases, we will confirm the charges with you if they differ from standard rates.

§ 04

DISPATCH CONFIRMATION & TRACKING

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information (when available). Please monitor the tracking details to know when your parcel is on its way or has arrived.

§ 05

REDELIVERY & FAILED DELIVERIES

Please ensure someone is available to accept delivery. If a courier attempts delivery and you are unavailable, they may charge a redelivery fee, which is payable by the customer.

§ 06

CUSTOMS, DUTIES & TAXES

For all orders shipping outside the UK:

  • You are responsible for any customs duties, taxes, or import charges your country may apply.
  • Assassin Goods Ltd is not responsible for delays caused by customs clearance.

§ 07

INCORRECT ADDRESS DETAILS

Please double-check your delivery address before placing your order. If a parcel is returned to us due to an incorrect or incomplete address:

  • Additional shipping and handling fees may be deducted from any refund.
  • Assassin Goods Ltd is not responsible for parcels delivered to the wrong address if the incorrect information was provided by the customer.

§ 08

LOST, DAMAGED, OR DELAYED PARCELS

If your order appears lost, damaged, or significantly delayed:

  • Please contact us via the form on our contact page so we can investigate with the carrier.
  • Claims must be reported within 14 days of the expected delivery date.

We are happy to help, but we cannot guarantee compensation for carrier delays outside our control.

§ 09

RETURNS & EXCHANGES

For information about returns, refunds, and exchanges, see our full Returns & Refunds Policy.

§ 10

CONTACT US