Shipping

*PLEASE NOTE – For deliveries arriving by pallet, couriers can guarantee curb-side delivery only – Customers are responsible for transporting items from curb-side to their property*

​Parcels are send through an array of services depending on weight and size, shipping charges are calculated dependent on Class. All methods may require a signature so please be aware of this in mind when specifying an address.

As a guide this is how the fee’s are calculated:

Set Price up to given thresholds and then priced per kg thereafter.
Additional charges are applied to oversize items and pallets

Contact us for more information.

 

Processing and Delivery Time

All processing and delivery estimates are based on working days and unfortunately cannot be guaranteed. If you need an item guaranteed please contact us directly.

Processing is aimed to be completed within 24 hours, during working days. If the order is placed before 12 noon we aim to dispatch same day, unfortunately these times cannot be guaranteed and processing may take longer under some circumstances.

Next Day Services – These services boast a very high percentage of parcels arriving next day after fulfilment but cannot guarantee it
Standard (4-7 working day service) – This service regularly outperforms it given timescale but can also take slightly longer

For mixed orders (both normal and oversized items) it will show express delivery but they may be shipped via different express carriers

Collection

A collection is free!

For collection please ensure contact has been made before you collect as it must be arranged. either contact us via any method on the “contact us” page or wait until you receive a confirmation email, in this will explain the process of collection.

 

Postage to Ireland/Northern Ireland and the Rest of the World

Please email us beforehand with a list of items and quantities you require. We will get a delivery quote and reply as soon as possible.

Alternatively, if you wish to book transportation yourself we can provide a pickup location and assist collection.

Damaged Goods

Unfortunately, goods can get damaged while in transit.

If goods/packaging arrive damaged, please ensure the goods are signed as damaged. Failure to do so will result in a claim unable to be raised for damaged goods.

Once signed for as damaged, please take photos as it arrives and collect as much evidence as possible to show how the parcel arrived.

If this occurs please contact us as soon as possible to understand the issue and help resolve it.

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