IMPORTANT: For deliveries arriving by pallet, couriers cannot guarantee delivery tracking and notifications. They rely on your contact number to arrange a successful delivery. Additionally, couriers can only guarantee curb-side delivery. Customers are responsible for transporting items from curb-side to their property.

Parcels are sent through an array of services depending on weight and size, including letters, parcels, pallets, and direct wagon loads. All methods may require a signature.

Please be aware that if you are unable to accept delivery on the first attempt, there may be a redelivery charge for which you, as the customer, are liable.

Contact us for more information.

Processing and Delivery Time

All processing and delivery estimates are based on working days and unfortunately cannot be guaranteed. If you need an item guaranteed, please contact us directly.

Processing is aimed to be completed within 24 hours, during working days. If the order is placed before 12 noon, we aim to dispatch the same day. However, these times cannot be guaranteed, and processing may take longer under some circumstances (please contact us if it is over 7 days).

Next Day/Express Services: These services boast a very high percentage of parcels arriving the next day after fulfilment but cannot guarantee it.

Standard (1-7 working day service): This service regularly outperforms given timescales but can also take slightly longer.

For mixed orders (both normal and oversized items), it may show express delivery, but they may be shipped via different express carriers.

Due to the variety in sizes and weights, some orders may be shipped with various carriers and may also be delivered across multiple days; this is normal.


A collection is free!

For collection, please ensure contact has been made before you collect as it must be arranged. Contact us via any method on the “contact us” page or wait until you receive a confirmation email, which will explain the process of collection.

Postage to Ireland/Northern Ireland and the Rest of the World

Please email us beforehand with a list of items and quantities you require. We will get a delivery quote and reply as soon as possible. Alternatively, if you wish to book transportation yourself, we can provide a pickup location and assist with collection.

Damaged Goods

Unfortunately, goods can get damaged while in transit.

If goods/packaging arrive damaged, please ensure the goods are signed as damaged. Failure to do so will result in a claim unable to be raised for damaged goods.

Once signed for as damaged, please take photos as it arrives and collect as much evidence as possible to show how the parcel arrived.

If this occurs, please contact us as soon as possible to understand the issue and help resolve it.