At Assassin Goods Ltd, we aim to ship your order as quickly and smoothly as possible. Please read the details below so you know what to expect when purchasing from us.
All orders are processed within 1–3 working days (excluding weekends and UK public holidays) after payment has been received.
Orders placed on weekends or holidays will begin processing on the next working day. If there is a delay beyond this timeframe, we will contact you.
We work with a range of carriers depending on the size, weight, and destination of your order:
Standard Shipping: 3–7 working days within mainland UK
(Shipping options and carrier will depend on size and weight)
If you are outside the UK, please contact us directly at info@assassingoods.com for a tailored shipping quote and estimated delivery time, as these vary by destination and size.
Shipping costs are calculated at checkout based on your location and the size/weight of your order. You will see all applicable shipping charges before you complete your purchase.
Large or heavy items may require pallet shipping or special handling. In these cases, we will confirm the charges with you if they differ from standard rates.
Once your order has been dispatched, we will send you a shipping confirmation email with tracking information (when available). Please monitor the tracking details to know when your parcel is on its way or has arrived.
Please ensure someone is available to accept delivery. If a courier attempts delivery and you are unavailable, they may charge a redelivery fee, which is payable by the customer.
For all orders shipping outside the UK:
You are responsible for any customs duties, taxes, or import charges your country may apply.
Assassin Goods Ltd is not responsible for delays caused by customs clearance.
Please double-check your delivery address before placing your order. If a parcel is returned to us due to an incorrect or incomplete address:
Additional shipping and handling fees may be deducted from any refund.
Assassin Goods Ltd is not responsible for parcels delivered to the wrong address if the incorrect information was provided by the customer.
If your order appears lost, damaged, or significantly delayed:
Please contact us so we can investigate with the carrier.
Claims must be reported within 14 days of the expected delivery date.
We are happy to help, but we cannot guarantee compensation for carrier delays outside our control.
For information about returns, refunds, and exchanges, see our full Returns & Refunds Policy here:
👉 assassingoods.com/pages/returns-policy
If you have any questions about shipping, delivery times, or specific carrier options, please contact us:
Assassin Goods Ltd
Unit 3a, Myers Lane Business Park
Penrith
Cumbria
CA11 9DP
United Kingdom
📞 +44 (0)747 883 4034
✉️ info@assassingoods.com
