Shipping

IMPORTANT Delivery Information

For deliveries arriving by pallet, couriers cannot guarantee delivery tracking and notifications. They rely on your contact number to arrange a successful delivery. Additionally, couriers can only guarantee curb-side delivery. Customers are responsible for transporting items from curb-side to their property.

Parcels are sent through an array of services depending on weight and size, including letters, parcels, pallets, and direct wagon loads. All methods may require a signature.

Please be aware that if you are unable to accept delivery on the first attempt, there may be a redelivery charge for which you, as the customer, are liable.

Please be aware that if the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" (or equivalent) card left by your driver, your order will be returned to the sender, we will then wait for you to contact us before we refund you your money minus the return postage cost.

Contact us for more information.

Pre-Order Delivery Information

If you order an item on a Pre-Order alongside other in stock items, your full consignment will be shipped together as a whole when the Pre-Order item(s) are available. if you require something different please contact us at info@assassingoods.com

Processing and Delivery Time

All processing and delivery estimates are based on working days and unfortunately cannot be guaranteed. If you need an item guaranteed, please contact us directly.

Processing is aimed to be completed within 24 hours, during working days. If the order is placed before 12 noon, we aim to dispatch the same day. However, these times cannot be guaranteed, and processing may take longer under some circumstances (please contact us if it is over  a week).

Next Day/Express Services: 1 day delivery. These services boast a very high percentage of parcels arriving the next day after fulfilment but cannot guarantee it.

Standard (1+ working day service): This service regularly outperforms given timescales but can also take slightly longer. May take up to 1 week once dispatched.

For mixed orders (both normal and oversized items), it may show express delivery, but they may be shipped via different express carriers.

Due to the variety in sizes and weights, some orders may be shipped with various carriers and may also be delivered across multiple days; this is normal.

Scottish Highlands and Islands, and Offshore Delivery

Orders to Scottish Highlands and Islands, and offshore islands such as Isle of Wight, Isle of Man, Jersey, Guernsey, and Republic of Ireland will incur extra delivery charges, starting at £5, and delays. Please contact us at info@assassingoods.com, and we can provide you with an accurate delivery fee. 

Collection

A collection is free!

For collection, please ensure contact has been made before you collect as it must be arranged. Contact us via any method on the “contact us” page or wait until you receive a confirmation email, which will explain the process of collection.

Postage to Ireland/Northern Ireland and the Rest of the World

Please email us beforehand with a list of items and quantities you require. We will get a delivery quote and reply as soon as possible. Alternatively, if you wish to book transportation yourself, we can provide a pickup location and assist with collection.

Making a Change to Your Delivery After Dispatch

please inform us immediately if you need to make a change and we will do our best to facilitate your request, please be aware any changes may incur additional charges.

Damaged Goods

Unfortunately, goods can get damaged while in transit.

If goods/packaging arrive damaged, please ensure the goods are signed as damaged. Failure to do so will result in a claim unable to be raised for damaged goods.

Once signed for as damaged, please take photos as it arrives and collect as much evidence as possible to show how the parcel arrived.

If this occurs, please contact us as soon as possible to understand the issue and help resolve it.

Shortage of Goods

All shortages must be reported within 7 days of receiving the initial part of the order. After this time we cannot guarantee replacement or successful searches.