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General Questions
Q: What is Assassin Goods?
Assassin Goods is an online retailer offering a wide range of high-quality gym and fitness gear, outdoor equipment, and specialty products. Our items are carefully selected for durability, performance, and style, catering to both enthusiasts and professionals.
Q: How can I place an order?
To place an order, browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, where you can enter your shipping information and payment details.
Q: What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Klarna, ClearPay and other secure payment methods. All transactions are encrypted to ensure your information remains safe. Please choose your option during the checkout process.
Q: Can you pay in installments?
We accept a number of payment methods where you can split across numerous payments. PayPal buy now, pay later, Klarna, ClearPay and other secure payment methods. All transactions are encrypted to ensure your information remains safe and further information can be seen on the respective websites.
Q: Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions on select products. To stay updated on our latest deals, sign up for our newsletter or follow us on social media. Our best deals are always shown in the “Exclusive Deals” section, these cant be used with discounts but are our best price
Q: How can I contact customer support?
For any inquiries or assistance, please reach out to our customer support team via email at info@assassingoods.com or use the contact form on our website. We strive to respond within 24 hours across working days.
Q: Can I use my bumper plates outside?
Our crumb bumpers are ok to use outside but we recommend that you keep them dry and clean as it may hinder lifespan if they are wet or dirty. Our other bumper plates are not designed to be used outside.
Q: Can I store my items outside?
We don’t recommend storing any items outside unless they are specifically designed to be outside as weather and external factors can cause damage to equipment and reduce lifespan.
Q: Can I use my items in a commercial gym?
A large number of our items are commercial grade and designed to be used in a commercial gym however we do have a mix with some non commercial items so if you are unsure, please get in touch and we can help you.
Are your dumbbells sold in pairs?
Our adjustable dumbbells are sold as pairs and our hex dumbbells are sold as individuals, but to be sure dumbbells that are sold as pairs with state “(Pair)” in the item title, and if they are sold individually they will state “(Individual)”. If you are still unsure please contact us.
Shipping & Delivery
Q: What are your shipping options and delivery times?
We offer various shipping options depending on your location. Standard shipping can take up to 3-7 working days within mainland UK. For international shipping please contact us directly at info@assassingoods.com for quotes and shipping times.
Q: How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can monitor the progress of your delivery directly through the carrier’s website. In addition to this you can find your tracking information under your orders section of your account.
Q: What should I do if there’s an issue with my delivery?
If you encounter any issues with your delivery, such as delays, please contact the carrier via their customer service as they will be able to help you the fastest.
If you receive the wrong item, please contact our customer service team immediately with your order number and details of the issue. We will work quickly to resolve the problem.
Q: What are the shipping options for the 41.5kg Premium Adjustable Dumbbells 2.0?
We offer standard and expedited shipping options. Standard shipping typically takes 1-5 business days within the UK mainland For international orders, delivery times vary based on the destination. Detailed shipping information and costs are provided at checkout.
Q: How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can monitor the progress of your delivery directly through the carrier’s website. In addition to this you can find your tracking information under your orders section of your account.
Q: What should I do if there’s an issue with my delivery?
If you encounter any issues with your delivery, such as delays, please contact the carrier via their customer service as they will be able to help you the fastest.
If you receive the wrong item, please contact our customer service team immediately with your order number and details of the issue. We will work quickly to resolve the problem.
Product Information
Q: What is the warranty on your products?
We stand by the quality of our products and offer a 6 Month limited warranty on items as standard, extendable warranty is offered on certain products. This warranty covers manufacturing defects and issues under normal use. For more details, please refer to the warranty information provided with your product.
Q: I’ve never bought an adjustable dumbbell before. How does it work?
Adjustable dumbbells are designed to replace multiple sets of traditional dumbbells. They come with a weight selection mechanism that allows you to adjust the weight by turning the handle, making them highly versatile and space-efficient.
Q: Are adjustable dumbbells easy to use?
Yes, adjustable dumbbells are user-friendly and ideal for both beginners and experienced lifters. The weight selection process is quick and intuitive, allowing you to seamlessly transition between different exercises without needing multiple dumbbells.
Returns & Exchanges
Q: What is your return policy?
We offer a 28-day return policy on most products. If you’re not satisfied with your purchase, you can return the item in its original packaging and in perfect condition for a refund or exchange. Please visit our Returns page for detailed instructions.
Q: How do I return or exchange an item?
To initiate a return or exchange, please contact our customer service team at info@assassingoods.com with your order number and reason for the return. We will provide you with return instructions and a shipping label if applicable.
Security & Privacy
Q: Is my personal information secure?
Yes, we prioritise your privacy and security. All personal data is encrypted and securely stored. We do not share your information with third parties without your consent, in accordance with our Privacy Policy.
Product Details
Q: What are the 41.5kg Premium Adjustable Dumbbells 2.0?
The 41.5kg Premium Adjustable Dumbbells 2.0 are a versatile, space-saving solution designed for strength training enthusiasts. These dumbbells allow you to quickly adjust the weight from 4kg up to 41.5kg, across a range of 26 different weights, replacing the need for multiple sets of traditional dumbbells.
Q: How do the Stealth adjustable dumbbells work?
These dumbbells feature an innovative system that lets you select your desired weight with a simple turn of the handle. The adjustable mechanism securely locks the selected plates in place when out of the base, you then release and allow adjustment when in the base, allowing you to transition between different weight settings quickly and efficiently.
Q: Are these dumbbells suitable for beginners?
Yes, the 41.5kg/32.5kg/23.5kg Premium Adjustable Dumbbells are suitable for all fitness levels. The adjustable weight range allows beginners to start at a lower weight and gradually increase resistance as they build strength, while more experienced users can utilise the heavier settings for advanced workouts.
Q: What exercises can I perform with these dumbbells?
These dumbbells are highly versatile and can be used for a wide range of exercises, including bicep curls, tricep extensions, shoulder presses, chest presses, lunges, and more. They are ideal for full-body workouts.
Q: Do you offer replacement parts?
We offer a full compliment of replacement parts if you have an accident and damage a part. Please see our adjustable dumbbell section where they are listed as “replacement parts”. If you are still unsure please email us at info@assassingoods.com
Warranty & Returns
Q: Is there a warranty on the 41.5kg Premium Adjustable Dumbbells 2.0?
Yes, these dumbbells come with a 6 month limited warranty that covers manufacturing defects and issues under normal use. In addition we offer the option to upgrade to 2 years, 3 years or 5 years. If you experience any problems, please contact our customer service team for assistance.
Usage & Maintenance
Q: Are adjustable dumbbells easy to use?
Yes, the 41.5kg Premium Adjustable Dumbbells 2.0 are designed for ease of use. The weight adjustment dial is intuitive, allowing you to change weights quickly between sets, which is especially beneficial during high-intensity workouts.
Q: How do I maintain the dumbbells?
To ensure the longevity of your dumbbells, keep them in a dry environment and avoid dropping them from any height. Clean the equipment regularly with a soft cloth to remove sweat and dust. Do not use harsh chemicals or abrasive materials.
Additional Information
Q: Do you offer any discounts on the 41.5kg Premium Adjustable Dumbbells 2.0?
We occasionally offer promotions and discounts on our products. To stay informed about any upcoming sales, sign up for our newsletter or follow us on social media.
Q: Can I cancel or modify my order after placing it?
You may cancel or modify your order within a short time after placing it, as long as it has not been processed/dispatched. If you need to make changes, please contact our customer service team as soon as possible with your order number.
Q: Is my purchase secure?
Yes, your purchase is secure. Our website uses SSL encryption to protect your payment and personal information. We do not store your payment details, and your data is handled with the highest level of confidentiality.
My Order
Q: Can I change my order?
You can change your order no problem up until it has been processed, once it has been processed you will need to wait for it to be delivered and then return as normal. If you need to make a change please contact us as soon as possible at info@assassingoods.com
Q: Can I speak to someone on the phone to discuss my order?
We are able to take queries over the phone no problem, you can find our number at the bottom of our page. Please note we are somewhat limited to what we are able to do over the phone, it is likely that we can help more if you contact us at info@assassingoods.com
Q: What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Klarna, ClearPay and other secure payment methods. All transactions are encrypted to ensure your information remains safe. Please choose your option during the checkout process.
Q: Can I cancel or modify my order after placing it?
You may cancel or modify your order within a short time after placing it, as long as it has not been processed/dispatched. If you need to make changes, please contact our customer service team as soon as possible with your order number.