Warranty Information
Individual item rental or full competition rental available
General Warranty
All new items come with a standard warranty of 6 months, This covers, in basic, any problems caused by defects or abnormal issues caused with the item due to manufacturing or production defects, general wear and tear, misuse, or improper storage is not covered. Please contact to know specifics on each item if not already covered above.
Ex-Competition (ex-comp), sale or Ex-Display items do not come with a warranty.
Warranty on any item will be void if used incorrectly, if you are unsure on how to use an item correctly please contact our customer service at Info@assassingoods.com.
Lifetime Aftercare and Support
We are offering Lifetime Aftercare and Support on all our items, this includes direct support through Info@assassingoods.com and a parts supply service, along with a repair service where possible.
For the Lifetime Aftercare and Support, items are reviewed on a case by case basis and the service is designed for parts supply and assistance with any issues that may occur. once the standard warranty expires we can not accept returns but we will always be there for aftercare, support and parts where possible.
Please note, specialist products and discontinued products will have limited support due to the nature of not actively stocking parts.
Band Warranty
Assassin Bands come with a 6-month warranty from the date of purchase.
The warranty applies only to the original purchaser and is non-transferable.
The warranty covers any manufacturing flaws which cause the band(s) to break/split. General wear and tear are not covered.
The maximum any band should be stretched to is 150% (1.5 times relaxed length).
Barbell Warranty and Care Information
Guidelines to Reduce the Likelihood of Barbell Damage
It is not recommended to use any bar for rack pulls. Rack pulls increase the bending moment (force) of the bar, this increases the likelihood of lasting damage to a bar.
Dropping a bar onto the spotting arms (safeties) (i.e. when squatting). Although spotting arms or safeties are there for safety, if dropped on to them the bar will experience the same effect as rack pulls. It is recommended using experienced human spotters, both for safety, and it lessens the need for safeties during lifts.
We never recommend dropping the bars from a height, they should be lowered to the ground in a controlled manner to avoid any unnecessary forces on the bars
When doing any overhead work, always use top quality rubber bumper plates in good condition and only on gym specific flooring of 25mm (i.e. no stable. Cow matting). The use of metal plates or improper flooring will almost always cause additional wear to the bars and will void the warranty (see warranty section).
Commercial environments increase the damage or deterioration of barbells due to the increased use, because of this it should not be expected that any barbell will last forever under these conditions. It is our advice that barbells under this condition should be replaced regularly.
To avoid rust the chalk should be cleaned out of the knurling daily and the bars should be dried from sweat. It is our recommendation that the bars are re-coated with a protective agent regularly.
Warranty Information
Warranty on an Assassin barbell covers against bending of the shaft, and knurling defects.
Barbells are covered for damage during what is considered ‘normal’ usage and within the guidelines as detailed in the terms and conditions.
Any rust or cosmetic blemishes or damage caused by misuse, improper storage, or improper care will not be covered by the warranty.
Barbells will be replaced a maximum of one time, if a replacement (or a credit) is issued it will void any further warranties on that item/barbell, or in conjunction with item(s) purchased using the credit.
Warranty is non-transferable.
Bars will be returned to us at the customer’s expense and will be replaced or repaired upon receipt. Warranty is valid with an order number/receipt for the purchasing customer only and is non-transferable.
Warranty Will be Void if Any of the following occurs:
Barbells are used with anything other than full rubber bumper plates/appropriate change plates on gym specific rubber matting or platforms of at least 25mm (not stable/cow matting).
Barbells are dropped on pin, safeties, spotter arms, either when using in racks or for rack pulls.
Barbells are left loaded with any plates, however light/small for any length of time.
Barbells are left without care and maintenance.
Barbells are stored on anything but a non-abrasive material such as plastic, rubber, or nylon.
Bumper Plate Warranty
Assassin Bumper Plates come with a 5-year warranty from the date of purchase against the splitting of the plates for home use and 2-year commercial warranty.
Warranty does not cover any cosmetic flaws/defects which do not in any way affect the use of the plates. Upon manufacturing, there are often ‘seal’ marks/seams which are normal in production and do not affect the performance of the plates.
To qualify for warranty the bumpers must be used on gym specific rubber matting at least 25mm thick impact specific tiles or 20mm multi-layered matting, please clarify if your matting will be covered if you are unsure. An excessive number of smaller plates should never be loaded on the outside of the bumper plates, and this will void the warranty.
The warranty is non-transferable and any returns must be sent back to us at the customer’s expense.
Bumper plates will be replaced a maximum of one time, if a replacement is issued it will void any further warranties on that item/plate.
Outdoor use voids warranty.
Adjustable Dumbbell Warranty
Our standard adjustable dumbbell warranty is 6 months but can be extended by ordering the warranty packages at the time of purchase. The warranty covers parts only, meaning if any parts that may be damaged will be sent out as a replacement, if you require fitting or any other service we are able to offer it but it will be billed for and we are not liable to cover shipping fees.
Full Warranty covers manufacturing and production defects or issues caused during production or caused by material defects, it does not include any issues caused by user error, negligence or misuse, any signs of misuse in any way will void the warranty.
Adjustable dumbbells are not designed to be dropped or used in a commercial environment, doing so will void the warranty.
Adjustable dumbbells are designed to be used on protective flooring, failure to do this will void warranty.
Adjustable Dumbbells are in no way designed to be dropped, doing so will void the warranty.
Matting Warranty
For laying assistance please request the “How To Correctly Lay Mats” guide as the improper laying of mats can cause unnecessary damage and shorten the life of the product as well as potentially causing danger and harm which we cannot be responsible for.
We always recommend the mats are fitted by a professional and care is taken to ensure they are laid correctly.
Improper Laying of Mats will void any warranty