At Assassin Goods Ltd, we stand behind the quality of the products we sell. We want you to feel confident that your equipment is built to last — while also being clear about exactly what is and isn’t covered by warranty.
Most new products purchased from Assassin Goods include a 6-month limited warranty from the date of purchase, unless otherwise stated.
This warranty covers manufacturing defects in materials or workmanship under normal use.
Examples include:
Defective components
Faulty fabrication
Structural failure not caused by misuse
The warranty does not cover:
General wear and tear
Misuse, neglect, or improper assembly
Damage caused by incorrect use or storage
Products that have been modified or abused
Labour, repair, removal, or shipping costs
Warranty coverage is parts replacement only, unless otherwise agreed in writing.
If you are unsure whether an issue is covered, please contact info@assassingoods.com with photos and a description and we will advise.
Items sold as Ex-Display, Ex-Competition (Ex-Comp), Clearance, or Sale items do not carry a warranty.
These items may show signs of previous use, handling, or cosmetic marks and are sold as seen and as described at the time of sale.
Nothing in this section affects your statutory rights under UK consumer law.
If an ex-display, ex-competition, or sale item is:
Faulty, or
Significantly not as described,
you may still be entitled to a remedy under the Consumer Rights Act 2015.
Any issues must be reported within 48 hours of delivery, with supporting photos or videos.
Extended warranty options are available on select new products only and will be clearly displayed at checkout or offered as an add-on.
Typical options may include:
3-year extended warranty
5-year extended warranty
Extended warranties cover manufacturing defects only and do not cover misuse, wear and tear, or user damage.
We offer Lifetime Aftercare & Support for Assassin Goods products wherever possible.
This includes:
Direct customer support via info@assassingoods.com
Access to spare parts (subject to availability)
Repair services where possible (charges may apply)
After the standard warranty period expires, returns are no longer accepted, but aftercare and support may continue on a case-by-case basis.
Please note:
Specialist or discontinued items may have limited support due to parts availability
Lifetime aftercare does not guarantee free repairs or replacement
6-month warranty from date of purchase
Non-transferable and valid only for the original purchaser
Covers manufacturing defects causing splitting or breakage under normal use
Does not cover wear and tear, over-stretching, or misuse
Maximum stretch: 150% (1.5× relaxed length)
Warranty Coverage
Covers shaft bending and knurling defects only
Valid with proof of purchase
Replacement or repair available upon receipt (shipping at customer’s expense)
Warranty is void if the bar is misused or stored incorrectly
Care Guidelines
Avoid:
Rack pulls or dropping bars onto spotting arms
Dropping bars from height — always lower under control
Outdoor use or damp storage
Do:
Use high-quality rubber bumper plates and gym-grade flooring
Clean chalk and re-oil the bar regularly
Replace barbells periodically in commercial settings
5-year warranty for home use
2-year warranty for commercial use
Must be used on gym-specific rubber matting
Outdoor use voids warranty
Cosmetic imperfections that do not affect performance are not covered
Standard 24-month warranty (extended options may be available)
Covers manufacturing defects only
Excludes wear and tear, misuse, or user damage
Dumbbells are not designed to be dropped — dropping voids warranty
Intended for home use only, not commercial gyms
Warranty covers parts only (labour and transport not included)
Repairs may be carried out in-house at customer cost
Warranty is void if mats are laid incorrectly
Always install mats as instructed
Professional fitting is recommended for best results
To make a warranty claim on an eligible product, please email:
Include:
Your order number
Clear photos or videos of the issue
A brief description of the fault
Claims are assessed on a case-by-case basis. We aim to respond as quickly as possible.
Nothing in this warranty affects your statutory rights under UK consumer law.
Assassin Goods Ltd
Unit 3a, Myers Lane Business Park
Penrith
Cumbria
CA11 9DP
United Kingdom
📞 +44 (0)747 883 4034
✉️ info@assassingoods.com
