Warranty Information
At Assassin Goods Ltd, we stand behind the quality of the products we sell. Our goal is to provide equipment built to last while being transparent about exactly what is and is not covered.
Nothing in this policy affects your statutory rights under UK consumer law.
Standard Warranty (New Products Only)
Most new products purchased from Assassin Goods include a 6-month limited warranty from the date of purchase, unless otherwise stated.
What This Covers
This warranty covers manufacturing defects in materials or workmanship under normal use.
Examples include:
What This Does Not Cover
The warranty does not cover:
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General wear and tear
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Misuse, neglect, or improper assembly
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Damage caused by incorrect use or storage
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Modified, abused, or altered products
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Labour, repair, removal, or shipping costs
Warranty coverage is parts replacement only, unless otherwise agreed in writing.
Ex-Display, Ex-Competition & Sale Items
Items sold as Ex-Display, Ex-Competition (Ex-Comp), Clearance, or Sale items are sold as seen and do not carry a manufacturer’s warranty.
These items may show signs of prior use or cosmetic marks and are described accordingly at the time of sale.
If such an item is faulty or significantly not as described, your rights under the Consumer Rights Act 2015 remain unaffected.
Any issues must be reported within 48 hours of delivery with supporting photo or video evidence.
Extended Warranty Options
Extended warranty options may be available on select new products and will be clearly displayed at checkout where applicable.
Extended warranties:
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Cover manufacturing defects only
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Do not cover misuse, wear and tear, or accidental damage
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Are valid only for the original purchaser
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Are non-transferable
Lifetime Aftercare & Support
We offer lifetime aftercare support wherever possible, including:
After the standard warranty period expires, returns are no longer accepted. Support may continue on a case-by-case basis.
Lifetime aftercare does not guarantee free repair, replacement, or parts availability.
Product-Specific Warranty Terms
Adjustable Dumbbell Warranty
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24-month standard warranty
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Covers manufacturing defects only
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Parts-only warranty (labour and transport excluded)
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Intended for home use only
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Not designed to be dropped — dropping voids warranty
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Misuse, neglect, wear and tear, or user damage are not covered
Repairs may be carried out at customer cost where applicable.
Stealth Equipment Warranty (Standard Coverage)
Unless upgraded with the Stealth Lifetime Warranty, Stealth products are covered by the standard 6-month limited warranty outlined above.
Coverage is limited to manufacturing defects under normal home use.
Commercial, gym, rental, or business use voids warranty coverage.
Stealth Lifetime Warranty (Optional Add-On)
What Is the Stealth Lifetime Warranty?
The Stealth Lifetime Warranty is an optional paid upgrade that extends your standard warranty.
It must be purchased at the same time as the equipment.
It covers manufacturing defects and structural failure under normal home use only, for the lifetime of the original purchaser.
This warranty is not valid for commercial, gym, rental, or business use.
Definition of “Lifetime”
“Lifetime” refers to the lifetime of the original purchaser and is strictly non-transferable.
Coverage remains valid only while the original purchaser owns the product and can provide proof of purchase.
Discontinued Products
If a product SKU is discontinued, coverage remains valid for two (2) years from the official date of discontinuation.
After this period, coverage permanently ceases.
What’s Covered
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Structural frame defects
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Weld failures
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Manufacturing defects in load-bearing components
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Mechanical failure not caused by misuse or normal wear
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Manufacturing faults in adjustment mechanisms
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Manufacturing faults in internal moving components
If a claim is approved, Assassin Goods will, at its sole discretion:
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Repair the product, or
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Supply replacement parts
This warranty does not include full product replacement or refunds beyond statutory rights.
All shipping costs associated with claims are the responsibility of the customer.
Total liability under this warranty shall not exceed the original purchase price of the product.
What’s Not Covered
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Commercial or gym use
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Cosmetic damage
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Normal wear and tear
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Misuse, neglect, improper assembly or storage
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Accidental damage
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Modifications or unauthorised repairs
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Damage caused by dropping outside intended use
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Consumable or wear components (grips, coatings, pins, bearings, rubber parts, bushings, etc.)
Bands Warranty
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6-month warranty from date of purchase
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Valid only for the original purchaser
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Covers manufacturing defects causing splitting or breakage under normal use
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Does not cover wear, overstretching, or misuse
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Maximum stretch: 150% (1.5× relaxed length)
Barbell Warranty & Care
Coverage
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Covers shaft bending and knurling defects only
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Valid with proof of purchase
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Repair or replacement available upon inspection
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Shipping at customer’s expense
Warranty is void if misused or stored incorrectly.
Care Requirements
Avoid:
Use:
Commercial environments require periodic bar replacement.
Bumper Plate Warranty
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5-year warranty for home use
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2-year warranty for commercial use
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Must be used on gym-specific rubber matting
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Outdoor use voids warranty
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Cosmetic imperfections not affecting function are excluded
Matting Warranty
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Warranty void if installed incorrectly
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Must be installed as instructed
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Professional installation recommended
How to Make a Warranty Claim
To submit a warranty claim, use the contact form below
Include:
Claims are assessed on a case-by-case basis.
