Last updated: January 2026
If your item is marked Pre-Order, it means you’re reserving incoming stock before it’s available for immediate dispatch. This page explains exactly how pre-orders work, what to expect, and how to manage or cancel your pre-order.
Payment is taken at the time of ordering to secure your reservation.
Estimated dispatch dates are shown on the product page and shared via email updates. These dates are provided in good faith and may change if manufacturing, shipping, or supply timelines shift.
We email regular updates while you’re waiting so you always know what stage your order is at.
Dispatch timing: pre-orders are dispatched within 1 working day of stock arriving with us.
Cancellation: you can cancel a pre-order any time before dispatch for a full refund. Your statutory consumer rights are not affected.
Your pre-order is received, authorised, and confirmed. Payment is taken at checkout to secure your stock, and you’ll receive an order confirmation email straight away.
We’ll send regular email updates with progress information and the latest estimated arrival date.
Once stock arrives with us, your order enters the dispatch queue based on order date.
Orders are checked, picked, packed, and prepared for shipment.
Your order is handed to the courier and tracking details are sent by email (and sometimes SMS).
Your order typically moves through the stages below:
✔ Order confirmed
✔ Stock allocated to your order
✔ Manufacturing completed
⏳ In transit to the UK
⏳ Quality checks & fulfilment
⏳ With your courier
These stages are shared so you can clearly see where your order is in the process.
Estimated dispatch dates are displayed on the product page and included in progress update emails.
These dates are provided in good faith. Occasionally, delays can occur due to manufacturing, shipping, or wider supply-chain factors. If anything changes, we’ll notify you by email as soon as possible.
By placing a pre-order, you acknowledge that:
Estimated dispatch dates are provided in good faith
Delays may occur due to manufacturing, shipping, or supply-chain factors
Payment is taken at the time of ordering to secure your reservation
If we are unable to fulfil a pre-order, a full refund will be issued
If you need to change something or cancel, please use the form below. We’ll confirm everything by email.
All pre-order updates are sent by email, including:
Progress updates while your order is in transit
Any changes to estimated dispatch dates
Dispatch confirmation and tracking details
Please make sure:
You’re checking the email address used at checkout
Our emails aren’t going to spam or promotions folders
If you’re unsure about timing, the most up-to-date information is usually in your latest email update.
If you’re considering cancelling due to timing or uncertainty, you may want to keep the following in mind:
Your stock is reserved at your pre-order price
Pre-order pricing is often lower than later batches
Prices can increase after pre-order due to changes in costs such as shipping, manufacturing, duties, or other operational factors
Cancelling releases your reserved stock and your place in the allocation queue
If you cancel:
You lose your place in the queue
If you re-order later, you’ll join the back of the allocation
If the batch sells out, re-ordering may not be possible
Pre-orders can be cancelled at any time before dispatch for a full refund. This does not affect your statutory consumer rights.
Please note:
Your pre-order price is locked in at the time of purchase
If you cancel and re-order in a future batch, prices may change due to factors such as shipping, manufacturing, currency, duties, or operational costs
Cancelling releases your reserved stock back into open allocation immediately
Once delivered, standard returns and warranty terms apply (depending on the product).
Returns are accepted within 28 days of delivery, provided items are unused, unassembled, and in original packaging
Refunds are processed after inspection
Warranty terms vary by product category and usage (home vs commercial, etc.)
Full details are available in our Shipping, Returns & Refunds, Warranty, and Terms & Conditions pages.
Pre-orders exist to guarantee availability on limited-stock items and to lock in pricing ahead of general availability. Keeping your order secures both your place in the queue and your purchase price.
