Hi there,

First of all, thank you so much for your order — we really appreciate you choosing us. Your support genuinely means a lot.

We wanted to let you know exactly what happens next, so you’re fully in the loop from order to delivery.

 

How your order gets from us to you

(The steps below apply to standard orders. For pre-orders, please see the section further down.)

 

1.  Order confirmed (immediately)

As soon as your order is placed, it’s securely received by our system, authorised, and queued up ready for processing.

You’ll receive an order confirmation email straight away. If you haven’t received this, please check your junk folder or search your inbox for info@assassingoods.com.

2.  Payment capture & label booking (within 1 working day)

Your payment is captured and your shipping label is booked, ready for fulfilment.

3.  Picking, checks & packing (within 1 working day)

Your order is carefully picked from our stock and checked to make sure everything is correct. We then pack your items securely to ensure they arrive in perfect condition, using protective packaging where needed.

 

4.  Collection / dispatch (same or next working day after packing)

Once packed, your parcel is handed over to our courier. You’ll receive a dispatch confirmation email, including tracking details where applicable.

Depending on the courier, you may also receive additional emails or SMS updates.

 

5.  In transit & tracking (delivery time depends on service selected)

Your order is now on its way to you. Tracking updates will be sent by the courier showing the progress of your delivery until it reaches you.

You can track your order using the tracking number provided in your dispatch email, via your account on our website, or (if applicable) through the Shop app. 

If you need to make any changes to your delivery, this can usually be done via the tracking link, your account, or the Shop app.

6.  Delivery

Your parcel arrives at your chosen delivery address.

If you’re not available, the courier will follow their standard delivery procedure. You can usually nominate a safe place or neighbour via the courier’s tracking page.

Please note: all processing and delivery timeframes are estimates and may vary during busy periods or due to courier delays 

 

Frequently Asked Questions – Standard Orders

When will my order be dispatched?

Most standard orders are dispatched within 1 working day, depending on stock availability and order volume.

Do I need to do anything after ordering?

No — you don’t need to take any action. We’ll keep you updated by email at each stage of the process, including when your order is dispatched.

Can I change my delivery address after ordering?

Once your order has been dispatched, address changes must be made directly with the courier via the tracking link.

I haven’t received my confirmation or dispatch email — what should I do?

Please check your junk or spam folder first. If you still can’t find it, search for emails from

info@assassingoods.com or get in touch and we’ll help.

How do I track my order?

Tracking details are sent in your dispatch email and can also be found in your account on our website or via the Shop app (if enabled).

My tracking says “delivered” but I haven’t received my order — what should I do? Occasionally couriers mark parcels as delivered slightly early. Please allow up to 24–48 hours for the parcel to arrive and check with neighbours or any nominated safe place.

If it still hasn’t arrived after this time, please contact us and we’ll investigate with the courier.

What if my order arrives damaged or something is missing?

Please contact us as soon as possible with your order number and photos if applicable, and we’ll sort it out quickly.

What if I’ve already cancelled my order?

If your order has already been cancelled and confirmed by us, no further action is required.

 

How your pre-order gets to you

1.  Order confirmed (immediately)

As soon as your pre-order is placed, it’s securely received by our system, authorised, and logged against incoming stock.

You’ll receive an order confirmation email straight away. If you haven’t received this, please check your junk folder or search your inbox for info@assassingoods.com.

2.  Pre-order updates