Help Centre

HOW CAN WE HELP?

Answers on delivery, returns, warranty and getting the most from your equipment. If you need a person, we are in Penrith, Monday to Friday, and we aim to reply in one working day.

Quick actions

  • Track an orderWhere your tracking is, what the statuses mean, and when to chase

    Where to look

    Your order number starts with # and is on the confirmation email. When the parcel leaves us you get a second email, the dispatch confirmation, with the carrier's name and a tracking link. If you checked out with an account, the same tracking sits under Orders when you log in.

    Tracking can take a few hours after dispatch to show its first scan. Standard delivery is 3 to 7 working days. If the tracking has not moved for three working days, send us the order number and we will chase the carrier.

  • Talk to usMessage us, call us, or send an email

    Start with Messages

    Messages is the best and easiest way to contact us. Everything stays in one thread, your order number and photos included, so you are never repeating yourself and nothing is lost to a spam folder.

    Phone 01768 631630, Monday to Friday 9am to 5pm, is best for a quick question. Anything that changes an order, a return or a claim needs to be in writing so it is logged against your order. Would you rather not sign in? The contact form and email hello@assassingoods.com reach the same team.

    We aim to reply in one working day. Our team is in Penrith, Cumbria.

  • Find a replacement partGenuine Stealth parts by edition, and when a part is covered instead

    Before you buy a part

    Genuine parts for the Black and Chrome Edition dumbbells are listed by assembly with stock shown, and you can add them straight to the cart. Core Edition parts and anything not listed are supplied on request through the form on that page. A part that is out of stock has a Notify me button.

    If your set is under warranty and the part failed rather than got damaged, do not buy it: claim it. Not sure which part you need? Send a photo and your order number and we will tell you.

  • An issue or a returnFaulty, damaged, or simply not for you

    Tell us and we will sort it

    The easiest way is to send us a message. Your order number, your photos and every reply stay together in one thread, so nothing gets lost in a spam folder.

    • Changed your mind: let us know within 14 days of delivery and send it back within 14 days after that. Return postage is yours unless the item is faulty.
    • Something is not right with it: send a photo and your order number and we will put it right. Most things turn out to be a quick fix or a replacement part.

    The full detail, including your statutory rights, is in the returns policy.

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Topics

Straight answers

Top questions

How long does delivery take?

Standard delivery to mainland UK takes 3 to 7 working days. Orders placed before 1pm on a working day are dispatched the same day where the item is in stock. Orders placed after 1pm, at weekends or on bank holidays go out on the next working day.

The Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands can take longer, and next-day delivery is not available to the Highlands and Islands. The options and times for your address are shown at checkout.

More on this: Shipping policy
How much is delivery?

Standard delivery to mainland Great Britain is free from £49 on smaller items and from £149 on larger items. Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands are charged at the rate shown at checkout.

Express, Saturday and timed slots cost extra and are priced by location and parcel size. Whatever applies, you see the full delivery charge before you pay.

More on this: Shipping policy
How do I track my order?

When your order is dispatched we email you a shipping confirmation with the tracking number and a link to the carrier. If you have an account, the same tracking sits under Orders when you log in.

Tracking can take a few hours to show its first scan after dispatch. If it has not moved for three working days, get in touch with your order number and we will chase the carrier.

More on this: Shipping policy
Can I change or cancel my order after placing it?

Yes, as long as it has not been processed for dispatch. Contact us straight away with your order number and what you would like changed. Orders placed before 1pm can leave the same day, so the sooner the better.

If it has already been dispatched, let it arrive and use the returns process. Please do not refuse the delivery: that delays your refund and can add carrier charges.

More on this: Contact us
What is your returns policy?

You have 14 days from delivery to tell us you want to return something, then a further 14 days to send it back. We refund within 14 days of receiving it. Unless the item is faulty, return postage is yours to cover, and if it has been used beyond what you would do in a shop a proportionate deduction can apply.

The Stealth Adjustable Dumbbells 41.5kg also carry a 45-day home trial, which is separate from the 14-day right to cancel.

More on this: Returns and refunds policy
What warranty do your products have?
  • Stealth equipment bought new: 2 years, covering manufacturing defects under normal home use. The optional Stealth Lifetime Warranty extends this for the original owner and must be bought with the equipment.
  • Other new products: 6 months, unless the product page says otherwise. Bumper plates and bands have their own terms.
  • End-of-line Stealth products sold new: 6 months.
  • Ex-display, ex-comp, clearance and sale items: sold as seen, no manufacturer warranty. Your rights on faulty goods still apply.

Warranty cover is parts replacement rather than labour, and Stealth cover is for home use: commercial, gym or rental use voids it.

More on this: Warranty information
My dumbbell is catching, sticking or will not adjust. What should I check?

Three habits fix almost every case:

  • Set the dumbbell square in its base before you turn the handle. The base aligns the plates for the mechanism.
  • Turn until the weight number sits dead centre in the window. Between numbers, the plates are half-engaged and will catch.
  • Metal on metal is normal. A firm click and a little plate noise on lift are the mechanism working, not a fault.

If it still catches, a manual reset re-seats the plates: the steps are in the FAQ tab on your dumbbell's product page. If that does not clear it, send us a short video and your order number and we will sort it under warranty.

More on this: Contact us
Can I spread the cost?

Yes, two ways. Klarna and Clearpay split the order into instalments at checkout, with their terms shown before you confirm. For larger orders, finance through Payl8r lets you pay monthly over a longer term: the finance page has the calculator and the representative example. Credit is subject to status and you must be 18 or over.

More on this: Payl8r finance