HOW CAN WE HELP?

Standard delivery to mainland UK takes 3 to 7 working days. Orders placed before 1pm on a working day are dispatched the same day where the item is in stock. Orders placed after 1pm, at weekends or on bank holidays go out on the next working day.

The Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands can take longer, and next-day delivery is not available to the Highlands and Islands. The options and times for your address are shown at checkout.

Standard delivery to mainland Great Britain is free from £49 on smaller items and from £149 on larger items. Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands are charged at the rate shown at checkout.

Express, Saturday and timed slots cost extra and are priced by location and parcel size. Whatever applies, you see the full delivery charge before you pay.

When your order is dispatched we email you a shipping confirmation with the tracking number and a link to the carrier. If you have an account, the same tracking sits under Orders when you log in.

Tracking can take a few hours to show its first scan after dispatch. If it has not moved for three working days, get in touch with your order number and we will chase the carrier.

Yes, as long as it has not been processed for dispatch. Contact us straight away with your order number and what you would like changed. Orders placed before 1pm can leave the same day, so the sooner the better.

If it has already been dispatched, let it arrive and use the returns process. Please do not refuse the delivery: that delays your refund and can add carrier charges.

If you change your mind, you can return an item up to 28 days from delivery. It needs to be unused, complete and in its original packaging, and the return postage is yours to cover. We refund within 14 days of it reaching us, usually sooner.

Stealth adjustable dumbbells (Black, Chrome and Core Edition) also come with a 45-day home trial, so you can train with them at home before you decide. The trial is for those dumbbells only.

Something wrong with it? We collect it free, inspect it, then refund or replace it.

• Stealth equipment bought new: 2 years, covering manufacturing defects under normal home use. The optional Stealth Lifetime Warranty extends this for the original owner and must be bought with the equipment.
• Other new products: 6 months, unless the product page says otherwise. Bumper plates and bands have their own terms.
• End-of-line Stealth products sold new: 6 months.
• Ex-display, ex-comp, clearance and sale items: sold as seen, no manufacturer warranty. Your rights on faulty goods still apply.

Warranty cover is parts replacement rather than labour, and Stealth cover is for home use: commercial, gym or rental use voids it.

Three habits fix almost every case:

• Set the dumbbell square in its base before you turn the handle. The base aligns the plates for the mechanism.
• Turn until the weight number sits dead centre in the window. Between numbers, the plates are half-engaged and will catch.
• Metal on metal is normal. A firm click and a little plate noise on lift are the mechanism working, not a fault.

If it still catches, a manual reset re-seats the plates: the steps are in the FAQ tab on your dumbbell's product page. If that does not clear it, send us a short video and your order number and we will sort it under warranty.

Yes, two ways. Klarna and Clearpay split the order into instalments at checkout, with their terms shown before you confirm. For larger orders, finance through Payl8r lets you pay monthly over a longer term: the finance page has the calculator and the representative example. Credit is subject to status and you must be 18 or over.