Stealth Equipment Support: Everything You Need in One Place

Good equipment should be supported after it leaves the warehouse. The new Assassin Goods Help Centre brings Stealth Equipment support into one place, covering orders, delivery, setup, replacement parts, repairs, warranties and returns.

Our new Messages system also keeps your conversation, order number, photographs and replies together in one thread. You do not need to explain the same problem repeatedly or search through a long email chain to find the previous response.

If you need an answer immediately, the Help Centre also contains searchable guidance covering many of the questions we receive most often.

What can the Assassin Goods Help Centre help with?

The Help Centre is the main starting point for:

This gives customers one clear place to start instead of having to decide which department, form or email address they need.

A new support conversation that stays together

Messages is the easiest way to contact Assassin Goods about an order or product.

When you contact us through the new system, your conversation, order information, photographs and replies remain together in one thread. This is particularly useful when identifying a component, reviewing delivery damage or assessing a mechanical problem.

Keeping everything together means:

1. You can return to the same conversation
2. Previous replies remain available
3. Product photographs stay attached to the issue
4. Order information can be referenced more easily
5. Important messages are not lost in a spam folder
6. Another member of the team can understand what has already happened

For anything that changes an order, starts a return or involves a warranty claim, written information is particularly important. It gives both the customer and the support team a clear record of the issue and the agreed next step.

You can start a conversation through the Assassin Goods Help Centre.

What information should you include?

Providing the right details at the beginning helps us identify the product and give you a useful answer more quickly.

Where relevant, include:

1. Your order number
2. The product name
3. The edition or generation
4. The maximum weight or product size
5. A clear description of the issue
6. Photographs of the complete product and affected component
7. A short video if the issue involves movement, noise or adjustment
8. When the issue first appeared
9. Whether it occurred during delivery, assembly or use

If you do not know the name of a component, send a clear photograph. We can help identify it before you order anything.

Genuine Stealth replacement parts

Stealth equipment is designed to be supported and serviced rather than automatically discarded when one component needs attention.

Black Edition replacement parts

The Stealth Black Edition adjustable dumbbells have replaceable components. Genuine Black Edition parts are available for direct purchase through the Assassin Goods website.

Compatibility depends on the dumbbell configuration, so confirm whether you own the 23.5kg, 32.5kg or 41.5kg version before ordering.

Black Edition dumbbells do not use the Chrome upgrade packages.

Chrome Edition replacement parts

Genuine parts are also available for the Stealth Chrome Edition adjustable dumbbells.

Chrome compatibility can depend on the dumbbell generation, handle and capacity. If you are uncertain, send your order number and photographs through the Help Centre before choosing a part.

The official Chrome upgrade packages are designed to increase the maximum weight of compatible dumbbells. They should not be used in place of the correct repair component when something has been damaged.

Core Edition replacement parts

Replacement components for the Stealth Core Edition adjustable dumbbells are available through Stealth Support.

Core parts are not currently listed for direct individual purchase through the online store. Contact us through the Help Centre with your order information and photographs so we can identify the correct component.

Troubleshooting before replacing anything

Not every problem requires a replacement part.

For example, a selectorised adjustable dumbbell may catch if it is not sitting squarely in its base or if the weight indicator has been left between two settings. In many cases, checking the plate alignment or completing the correct reset can resolve the problem.

If a dumbbell does not select correctly:

1. Stop using it if the plates do not appear secure.
2. Return it carefully to its base.
3. Make sure it is sitting squarely.
4. Check that the selected number is centred in the window.
5. Do not force the handle.
6. Contact support with a short video if the problem remains.

The Help Centre includes guidance on setup, adjustment and common operating questions. If the equipment may be unsafe, stop using it until the issue has been assessed.

Warranty support

New Stealth equipment is generally supplied with a two-year warranty against manufacturing defects under normal home use, subject to the published warranty terms and any product-specific conditions.

An optional Stealth Lifetime Warranty is also available for eligible equipment when purchased with the original product. It extends cover for eligible manufacturing defects and structural or mechanical failures under its published conditions.

A warranty is not the same as unlimited accidental-damage cover. Dropping, misuse, wear, incorrect storage and unauthorised modifications may fall outside the applicable terms.

If you believe a component has failed under warranty, do not purchase a replacement immediately. Contact us first so we can assess the issue and confirm the appropriate route.

Repairs and long-term aftercare

Some problems can be resolved by supplying the correct component and fitting guidance. More complicated issues may require inspection or a paid repair at our Cumbria site, where technically and commercially feasible.

This support may remain available after the standard warranty has ended. It does not mean that every repair or part will be free, but it gives owners a route to seek a practical solution before replacing the complete product.

If equipment needs to be returned for inspection, contact us before sending it. Heavy equipment requires suitable packaging and an agreed return process.

Help with delivery, returns and order changes

The Help Centre is not limited to product faults.

You can also use it to:

1. Track an order
2. Chase a delivery that has stopped moving
3. Report missing or damaged components
4. Request an order change before dispatch
5. Read the returns requirements
6. Start a return or warranty claim
7. Check dispatch and delivery information

For delivery damage, keep the packaging and take photographs of the box, shipping label and affected product. This gives the support team the evidence needed to investigate the problem properly.

Support from a UK-based team

Assassin Goods is based in Penrith, Cumbria. Our support team is available Monday to Friday and aims to reply within one working day.

Messages is the preferred contact method because it keeps everything together, but customers can also use the contact form, email hello@assassingoods.com or call 01768 631630 between 9am and 5pm, Monday to Friday.

For the quickest route to an answer, visit the Assassin Goods Help Centre, search for your question or start a new message with your order number and any relevant photographs.